Coronavirus (COVID-19) Updates

The Arkansas Public Service Commission (APSC) has announced a target date of May 3, 2021, to lift the current moratorium on service disconnections due to nonpayment. This target date is subject to a final review by the APSC on March 26, 2021. At that time the commission will issue an order either confirming the lifting of the moratorium on May 3, 2021 or extending the moratorium. Click here to read the full APSC Order.

OG&E is committed to working with those affected during these difficult times. We’ve taken steps to broaden our payment options to be more flexible and to give customers billing options and an extended timeframe to repay their past due balance. Customers who may be at risk of interrupted service due to non-payment will receive several notices from the company prior to being disconnected. Customers are encouraged to contact OG&E Customer Service at 800-272-9741, between the hours of 8 a.m. – 5 p.m., Monday-Friday for more information or to set up payment arrangements.

On March 16, 2020, OG&E voluntarily suspended disconnection for non-payment. Since then, on Friday, April 10, 2020, the Arkansas Public Service Commission (APSC) issued an order stating the following:

• Most utilities have already suspended all disconnections for non-payment during this time, however, given the severity of the current situation, further action is required to ensure that both utilities and their customers are protected.
• Arkansas utilities that have not already done so, shall suspend disconnections of water, gas, and electricity services during the Governor of Arkansas’ declared state of emergency, or until this directive is rescinded by the APSC.
• Utilities are encouraged to offer reasonable payment arrangements once the prohibition on disconnections is lifted.
• Utilities can still disconnect a customer’s service for public safety concerns unrelated to non-payment of services.
• Customers are still required to pay their utility bills during this temporary suspension. Customers should continue paying their bills and understand that they will ultimately be responsible for utility services accrued during this suspension.

The above list is not exhaustive of APSC’s findings. Click here for the complete text of the order.

At OG&E, keeping the power on through any kind of storm is what we do. And this latest storm we’ve all been weathering is no different. We know times are tight – and we have many ways to help.

Payment Arrangements

Need to spread out your payments? Make one easy call to choose a plan that works best for you. Our friendly representatives are happy to work with you.

• Available 8 a.m. to 5 p.m.
• Customer Service (for residential customers): 405-272-9741 (inside the metro OKC area) or 800-272-9741 (outside the OKC metro area)
• Business Advantage Group (for business customers): 888-988-9747

Average Monthly Billing (Oklahoma)/Levelized Billing (Arkansas)

Know ahead of time about what you can expect for your monthly electric bill. This plan is based on your average usage, so your bill varies slightly each month but you have a good idea of what it will look like. AMB helps level out your bills, especially during summer months when we all tend to use a little more electricity, and currently allows you a full 12 months to repay any past due amount.

Guaranteed Flat Bill (Oklahoma only)

Pay the exact same monthly amount for your electric bill for a full-year. Regardless of your usage, there are no changes to your monthly bill and you’re not liable for any overages during your GFB one-year enrollment period. Talk about budgeting made easy!

SmartHours

From June 1 to September 30, take advantage of nearly half-price electricity for 19 hours a day, Monday through Friday. And the other five hours? Just shift some of your usage to see savings. Visit our Smarthours page for tips on how to save with SmartHours.

Other Financial Assistance

Other assistance may be available to you through the following organizations:

Oklahoma

• Oklahoma Department of Human Services – administers the Low-Income Home Energy Assistance Program (LIHEAP)
• Oklahoma Employment Security Commission – information about unemployment insurance
• Oklahoma Department of Labor – information about resources to help workers prepare for COVID-19
• Community Cares Partners – information about residential rent and utility assistance

Arkansas

• Crawford-Sebastian Community Development Council – information about the Low-Income Home Energy Assistance Program (LIHEAP)

• Arkansas Rent and Utility Relief Program– financial help for overdue and upcoming rent and utilities for eligible Arkansas renters

Please click or tap the title below to expand for info.

As storm season and the higher temperatures of summer approach, we’re continuing our storm-readiness and system maintenance and enhancements, while remaining aware of the threat of COVID-19. To ensure your well-being, and that of our field personnel, we have put the following protocols in place:

• We are assuring our critical operations personnel practice shift-change separation, use good hygiene practices and observe social distancing to ensure their own health and safety and that of the public we serve.
• We are working remotely where we can. And, where we can’t, we’re performing daily health screenings on employees who continue to serve on site.
• We’re restricting outside visitors to all facilities and requiring contractors to follow our safety practices.

Rest assured, you’ll still see our big orange trucks and employees hard at work in the field, at power plants and other missions-critical areas. You’ll still see crews working in your neighborhoods. We’ve instructed them to maintain social distancing with you and request you honor their safety and yours by not approaching them as they do their important work.

We constantly monitor changing weather conditions and continue to closely monitoring any changing conditions posed by the virus. No matter what crisis we face, our purpose of providing life-sustaining and life-enhancing products and services remains. Go to oge.com to learn more about our power restoration process.

Since the onset of the pandemic, OG&E and its foundation have donated more than $400,000 to sustain local restaurants, power critical nonprofit organizations, and support frontline workers. In recognition of its 119th anniversary (Feb. 27), OGE donated $100,000 to fund mental health services and other support for frontline healthcare workers. In 2020, the company donated $250,000 to support local restaurants bringing meals to homebound seniors, as well as families in the metro impacted by job loss in partnership with Ending Hunger OKC, providing much-needed relief to restaurant owners and their employees while serving the needs of seniors and families. The OGE Foundation also awarded grants to the Homeless Alliance, HeartLine Inc., and the Regional Food Bank of Oklahoma to support each nonprofit’s response work in the face of the COVID-19 pandemic.

Learn more about our Community Partnerships and visit our Stewardship Activities page for stories about what OG&E is doing to help serve our communities.